Love Your Customer

Without customers businesses are just an idea. It is important to develop meaningful relationships with our customers and ensure that we are providing the best service possible so they will continue to come to us with their needs instead of going to the competition.  Last night I was the recipient of excellent customer service. My husband and I were at Lowe's looking at appliances for the house we just bought. We weren't buying last night just pricing. When we went out to our car, it wouldn't start. We contemplated what to do, tried calling a friend and ultimately decided we would ask at Customer Service if anyone might have jumper cables and could give us a jump. We learned that as a matter of practice each store has a set of cable in the managers office for just such an occasion. An associate in the plumbing department was able to try and jump our car for us. Unfortunately, it didn't work due to corrosion on the battery. He then recommended a local shop, a place to wait while we called AAA, and then to drive us home. We decided to walk home as it was only 1.5 miles and get our other car. Due to this experience we have decided to purchase our appliances (and possibly cabinets and more) from Lowe's. You don't find this kind of customer service anywhere and it definitely left an impression on us.

Our experience goes to show how important customer service is and I think this idea really should have been discussed more in-depth in this class. Watching an Acton Hero and doing an HMM just doesn't convey the true importance of customer service. On the discussion board the week a student mentioned that while working in a bank they stressed the importance of customer service because they were essentially selling the same products as their competition and customer service was the distinguishing element.

$100 Challenge. I have 3 haircuts scheduled for this week and have my first product order.  I need to be more on top of the weekly product highlight. My goal for next week is an additional product order. To date I have raised $50 in profits.